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Eric Hughes

VP Omnichannel Process & Systems
Macy's

Eric Hughes is Vice President of Omnichannel Process & Systems at Macy’s. He leads the development of new applications and functionality to support Macy’s omnichannel merchandising activities, including assortment planning, ordering, allocation, replenishment, and site merchandising. He is an active participant in various industry groups, including the EKN Advisory Council.

Check out the incredible speaker line-up to see who will be joining Eric.

Download The Latest Agenda

Main Conference Day One - Tuesday Feb. 23rd

Thursday, November 2nd, 2017

17:30 Panel Discussion: Competing In Today’s Market Using The Best Delivery And Shipping Strategies

Let’s take a look at how shipping and fulfillment can impact the customer experience. This panel highlights some of the key ways to keep your customers satisfied – and talks about all things shipping – from speed to pricing to overall logistics.

How is the speed of delivery accelerating in today’s market?

How does that influence your deliver model? And do customers actually care about this?

How much will customers care in the future?

Do you provide free shipping?

How is packaging a factor in terms of delivery? And pricing logistics?

Main Conference Day Two - Wednesday Feb. 24th

Saturday, December 2nd, 2017

17:45 Beer And Wine Retailer Hosted Chats – Pick A Focus Table, Bring Your Challenges And Get Solutions (And A Cocktail!)

After a full day of sessions, your brain can get overloaded. Relax with a glass of wine (or a cold beer) during our casual chats at the end of the day. These sessions are great to not only mingle with fellow retailers, but get real solutions that you can share with your office.

Table 1: How To Build A Career In Digital Retail
Hosted By: Mari Corella, Director, Digital Merchandising & Operations, Avon

Table 2: Omni-Channel Returns Management
Hosted By: Eric Hughes, VP Omnichannel Process & Systems, Macy’s

Table 3:
Hosted By: Joan King, VP eCommerce, Crate and Barrel

Table 4: Online Advertising
Hosted By: Ricky Joshi, CMO and Co-Founder, Saatva

Table 5: Content Marketing and UGC
Hosted By: Justin Bergson, Content Marketing Designer, Build.com

Table 6: SEO Everything
Hosted By: Matt Chwat, Director User Experience, ThinkGeek

Table 7: Mobile
Hosted By: Andrea Grant, Director Digital Marketing, Cabela’s