Carol Hedeen

Carol has over 20 years of retail experience, in various operations & merchandising roles. She spent the last 8 years on the digital side: leading Online Merchandising, User Experience, Content & Design teams for The Home Depot.  She’s spent a great deal of time focused on understanding the multichannel customer journey and leveraging those learnings to create intuitive experiences that inspire & empower customers to turn their home improvement dreams into reality. Carol recently accepted a new role internally, leading the Customer Experience efforts within the Home Depot’s Installed Services Business Area.