eTail West 2016 (past event)
February 22 - 25, 2016
1.888.482.6012
Ashish Braganza
Director Global Business Intelligence
Lenovo
Check out the incredible speaker line-up to see who will be joining Ashish.
Download The Latest AgendaMain Conference Day Two - Wednesday Feb. 24th
Saturday, December 2nd, 2017
16:25 Retail Presentation
Using the Customer Journey as a framework, Lenovo is leverages Natural Language Programming of unstructured data to understand how the customer experience is affected end-to-end. This allows Lenovo to proactively understand and prioritize the detractors and drivers of satisfaction, as it relates to the customer journey. The Customer Experience Dashboard (CXD) is designed to analyse customer feedback data and enables discovery, empowers fact-based decision making on issues that will ultimately enhance the customer’s end-to-end journey.