Ashish Braganza, Director Global Business Intelligence at Lenovo
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Ashish Braganza


Director Global Business Intelligence
Lenovo

Check out the incredible speaker line-up to see who will be joining Ashish.

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Main Conference Day Two - Wednesday Feb. 24th

Saturday, December 2nd, 2017


16:25 Retail Presentation

Using the Customer Journey as a framework, Lenovo is leverages Natural Language Programming of unstructured data to understand how the customer experience is affected end-to-end. This allows Lenovo to proactively understand and prioritize the detractors and drivers of satisfaction, as it relates to the customer journey. The Customer Experience Dashboard (CXD) is designed to analyse customer feedback data and enables discovery, empowers fact-based decision making on issues that will ultimately enhance the customer’s end-to-end journey.